What will your employees achieve?

Our tailormade Totally Focused package includes one NVQ Level 2 qualification:

• NVQ Level 2 Customer Service

We also recommend the following customer service and business administration training courses (which can be adapted and changed to suit your business needs):

• Team building
• Sales and negotiation techniques
• Effective communication
• Telephone etiquette
• Motivation

Who is it aimed at?

Totally Focused is designed for employees in a manufacturing business, and can be applied in any working environment (from the shop floor to the office). It is aimed at:

• Experienced employees, who wish to have their competency recognised and gain certification
• New employees who have undergone basic training and are in the process of gaining experience

Our tailormade package will help your employees improve their overall business techniques.

There are no entry requirements or age restrictions.

How long will it take?

Two NVQs must be completed, together with our five add-on courses (see table for timescales).

This can be done over a period of time, which is negotiable with our trainers and assessors.

What does the course cover?

Employees must complete the required units from

• NVQ Level 2 Customer Service

Our additional courses cover the following customer service and business administration areas:

• Team building
  Focuses on problem-solving tasks to help group members work effectively together.
• Sales and negotiation techniques
  Dealing with ‘hard’ and ‘soft’ negotiations.
• Effective communication
  How to improve your communication skills, develop an effective communication strategy and create better interpersonal relationships.
• Telephone etiquette
  How to speak and behave appropriately with potential customers.
• Motivation
  Understanding what motivation is, identifying basic motivating factors.

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